Net-Based Knowledge Communication in Groups: Searching for Added Value

This paper provides a selective review of the emerging research field of net-based knowledge communication in groups. The review is conceptualized around three problems that designers of net-based knowledge communication will face (cluttering of content, lack of interpersonal information, and lack of sequential structure), and provides examples of how the corresponding barriers can be overcome. It is discussed how scenarios of net-based knowledge communication can even surpass the levels of face-to-face communication if the design relies on strengths of computer technologies (permanent storage, representational flexibility, and computational power), and if the communication among participants is complemented and augmented by meaningful interactions with computer tools.