The Cross-Cultural Business Communication Project or Exploiting ICT to Facilitate ICC

The paper relates the experience gathered in the area of intercultural awareness raising with respect to methods & approaches used in the classroom & in terms of students' response. The developments related were an integral part of an EU - Leonardo da Vinci Program sponsored project in which learning of Business English has been carried out through an integrated skills approach in a series of virtual workshops. Within the CCBC project the teacher had to assume the role of a facilitator helping students to deal with cross-cultural issues while carrying out a simulated transaction in English. Virtual environment formed the backdrop for an international network of simulated companies, thus motivating the exchange of business messages & intercultural encounters. In the academic year 2003/04 almost 500 students, 18 teachers, 16 institutions from 10 different countries participated in the CCBC network. In the first part, the article provides information on our approaches to intercultural issues, how the topic was tackled at earlier stages of the project & what lessons have been drawn from those attempts to teach ICC (Intercultural Communication Competence). The second part gives an account of improvements introduced at later stages of the project, listing specific tasks, approaches & teaching materials developed to facilitate certain aspects of ICC in an era of the Internet. The third part is concerned mainly with results of students' work & their perception of own identity. Students benefit from the project since it gives them the opportunity to establish contacts with a number of peer groups from different countries & learn about different cultural communication patterns & possible misunderstandings. Tables, References. Adapted from the source document