The Effects of Conflict Asymmetry on Work Group and Individual Outcomes

The Effects of Conflict Asymmetry on Work Group and Individual Outcomes

We examine the consequences of an often ignored aspect of work group conflict--asymmetric conflict perceptions--for the effectiveness of individuals and groups. Tests of our multilevel hypotheses using data on 51 work groups showed that group conflict asymmetry (the degree to which members differ in...

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Veröffentlicht in:Academy of Management journal 2010-06, Vol.53 (3), p.596-616
Hauptverfasser: Jehn, Karen A, Rispens, Sonja, Thatcher, Sherry M B
Format: Artikel
Sprache:eng
Schlagworte:
Asymmetry
Conflict
Conflict theory
Group behaviour
Group dynamics
Group performance
Impact analysis
Individuals
Management research
Organizational behaviour
Perceptions
Studies
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Zusammenfassung:We examine the consequences of an often ignored aspect of work group conflict--asymmetric conflict perceptions--for the effectiveness of individuals and groups. Tests of our multilevel hypotheses using data on 51 work groups showed that group conflict asymmetry (the degree to which members differ in perceptions of the level of conflict in their group) decreased performance and creativity in groups. In addition, individual conflict asymmetry (a member perceiving more or less conflict than other group members) explained reported performance and satisfaction with a group. Social processes and a positive group atmosphere mediated this effect. [PUBLICATION ABSTRACT]
ISSN:0001-4273
1948-0989
DOI:10.5465/amj.2010.51468978