What attributes determine quality and satisfaction with health care delivery?

Patient-based determinants of quality and satisfaction play an important role in choosing a health care provider. This study identifies five attributes of health care delivery that define patients' perceptions of quality and satisfaction. Managerial implications for diagnosing quality concerns...

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Veröffentlicht in:	Health care management review 1994, Vol.19 (4), p.49-55
Hauptverfasser:	Bowers, Michael R., Swan, John E., Koehler, William F.
Format:	Artikel
Sprache:	eng
Schlagworte:	Attitude of Health Personnel Communication Empathy Health Services Research Helping Behavior Hospitals, Military Humans Marketing of Health Services Patient Satisfaction - statistics & numerical data Professional-Patient Relations Quality of Health Care - standards Regression Analysis Southeastern United States Surveys and Questionnaires
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Beschreibung
Zusammenfassung:	Patient-based determinants of quality and satisfaction play an important role in choosing a health care provider. This study identifies five attributes of health care delivery that define patients' perceptions of quality and satisfaction. Managerial implications for diagnosing quality concerns of patients are discussed.
ISSN:	0361-6274 1550-5030
DOI:	10.1097/00004010-199401940-00006