A New Imperative for Listening to Patients

A New Imperative for Listening to Patients

The emotional component of relationships between healthcare providers and patients should be an imperative concern in the increasingly competitive healthcare environment. Its contribution to patient satisfaction and consumer choice will have a profound impact on the traditional view of quality stand...

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Veröffentlicht in:The Journal of nursing administration 1994-09, Vol.24 (9), p.11-12
1. Verfasser: Goldberg, M. C.
Format: Artikel
Sprache:eng
Schlagworte:
Hospital-Patient Relations
Humans
Nursing
Patient Satisfaction
Professional-Patient Relations
Quality of Health Care
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United States
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Beschreibung
Zusammenfassung:The emotional component of relationships between healthcare providers and patients should be an imperative concern in the increasingly competitive healthcare environment. Its contribution to patient satisfaction and consumer choice will have a profound impact on the traditional view of quality standards.
ISSN:0002-0443
1539-0721
DOI:10.1097/00005110-199409000-00004