Patient satisfaction: Get the EDge

Patient satisfaction: Get the EDge

Due to increasing competitiveness in healthcare, emergency department personnel should focus on patient satisfaction initiatives.

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Bibliographische Detailangaben
Veröffentlicht in:Nursing management 2005-04, Vol.36 (4), p.61-64
Hauptverfasser: Sherrod, Brad, Brown, Hazel N
Format: Artikel
Sprache:eng
Schlagworte:
Attitude of Health Personnel
Case studies
Communication
Customer satisfaction
Emergency Service, Hospital - standards
Emergency services
Health Care Surveys
Health Services Needs and Demand
Hospital-Patient Relations
Humans
Nonprofit hospitals
North Carolina
Nurse patient relationships
Nurse-Patient Relations
Nurses
Nursing
Nursing administration
Nursing Evaluation Research
Outcome Assessment (Health Care)
Patient Satisfaction
Point-of-Care Systems
Professional Staff Committees - organization & administration
Quality of Health Care
Quality standards
Surveys and Questionnaires
Total Quality Management - organization & administration
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Beschreibung
Zusammenfassung:Due to increasing competitiveness in healthcare, emergency department personnel should focus on patient satisfaction initiatives.
ISSN:0744-6314
1538-8670
DOI:10.1097/00006247-200504000-00014