Evaluation of a Mental Health Service for Young Children: Development, Outcome and Satisfaction

Background: Over a 10‐year period (1984–1996) a child guidance clinic developed a service in the community for parents with young children with mental health problems. This included support for primary care staff and training courses. The clinical input to the young children developed from a clinic within the child guidance clinic (1984–87), to a specialist clinic for under fives (1990–91) to a service run by a nurse in the community (1994–95), with nurses referring to colleagues only the more complicated cases. Method: The work in 1990–91 was compared with the work in 1994–95. The family and clinic scored the outcome of the work, by recording the severity of the problem, separately, on unanchored 5‐point Likert scales before and after treatment. For the evaluation in 1994–95 a satisfaction questionnaire was also developed. The cost of running the two different clinics was calculated. Results: The results indicated that there was a slight fall in the effect size for the clinical work in 1994–95, but this method of working was two‐thirds of the cost of the previous clinic. The parents were satisfied with both services. The post‐contact parental satisfaction questionnaire had face validity, construct validity and internal consistency. Conclusions: Nurses working on their own in the community can be a cost effective method for working with families with young children. Some families will need to be referred on to specialist teams and more work needs to be done to establish which families and when referral is appropriate. The questionnaire was shown to be a valid and reliable way of assessing family satisfaction.