Surveying Your Internal Customers

Surveying Your Internal Customers

Internal customers often are overlooked when business techniques are applied. By applying common external customer satisfaction survey techniques to internal business functions, one hospital identified areas for improvement.

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Bibliographische Detailangaben
Veröffentlicht in:Nursing management 1998-06, Vol.29 (6), p.31-33
1. Verfasser: WEIR, VICKEY L
Format: Artikel
Sprache:eng
Schlagworte:
Customer services
Hospital Units - standards
Humans
Internal customers
Nursing
Nursing, Supervisory - organization & administration
Patient Satisfaction
Polls & surveys
Quality of service
Surveys and Questionnaires
Total Quality Management - organization & administration
Workforce planning
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Beschreibung
Zusammenfassung:Internal customers often are overlooked when business techniques are applied. By applying common external customer satisfaction survey techniques to internal business functions, one hospital identified areas for improvement.
ISSN:0744-6314
1538-8670
DOI:10.1097/00006247-199806000-00009