Timely Resolution of Patient Concerns Improves Post-Discharge Satisfaction

Abstract This research examined the effectiveness of a Food and Nutrition Services (FNS) Patient Advocate program on post-discharge patient satisfaction. All inpatients (n=187) who rated their satisfaction with one or more of six FNS attributes as 3 or lower (on a 5-point scale) during a 4-month time period were visited by the FNS Patient Advocate, as were other patients on the units. A questionnaire similar to the inpatient satisfaction questionnaire was sent post-discharge to patients visited by the FNS Patient Advocate (n=374); a total of 158 (42%) responded. Results indicated that most patients (73%) recalled their interaction with the FNS Patient Advocate and were highly satisfied with their interaction with the Advocate (mean=5.8 on 7-point scale). Comparison of inpatient and post-discharge ratings of satisfaction indicated a significant improvement in ratings post-discharge for special/restricted diet explained ( P