ISO 9000 quality assurance in Singapore's construction industry: an update

Five years have elapsed since the introduction of ISO 9000 Quality Assurance in Singapore's construction industry in 1992. By the end of 1996, more than 80 construction-related organizations had secured ISO 9000 certification. In 1995 the Singapore government announced that the larger construction and consultancy firms must secure ISO 9000 certification before 1999 if they are to bid for public sector construction projects. Proposes to determine whether or not local contractors believe that ISO 9000 would reduce the costs of doing business and raise the quality of construction works; and if local construction firms have any quality cost systems in place for the purpose of establishing the relationship between quality assurance and cost savings. Presents the findings of a survey as answers to these questions.