The impact of process standardization on business process outsourcing success

What is the impact of business process standardization on business process outsourcing (BPO) success? This paper argues that there is a direct impact of process standardization on BPO success, due to production cost economies, and also an indirect effect via improved contractual and relational gover...

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Veröffentlicht in:	Information systems frontiers 2008-04, Vol.10 (2), p.211-224
Hauptverfasser:	Wüllenweber, Kim, Beimborn, Daniel, Weitzel, Tim, König, Wolfgang
Format:	Artikel
Sprache:	eng
Schlagworte:	Business and Management Business process reengineering Communication Control Corporate governance Cost reduction Economies of scale Information systems IT in Business Management of Computing and Information Systems Operations Research/Decision Theory Outsourcing Production costs Standardization Studies Success Systems Theory
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Zusammenfassung:	What is the impact of business process standardization on business process outsourcing (BPO) success? This paper argues that there is a direct impact of process standardization on BPO success, due to production cost economies, and also an indirect effect via improved contractual and relational governance resulting from better monitoring opportunities and facilitated communication and coordination. This threefold impact of standardization on BPO success is empirically confirmed using data from 335 BPO ventures in 215 German banks.
ISSN:	1387-3326 1572-9419
DOI:	10.1007/s10796-008-9063-x