Improving daily workflow to improve insurance rejection handling by leveraging an existing data warehouse

The Ohio State University Medical Center (OSUMC) has developed a comprehensive Information Warehouse (IW), comprising data from all aspects of the academic medical center. By leveraging this data source, OSUMC was able to create an application combining Business Intelligence (BI) reporting, advanced worklisting, and distributed data management techniques. OSUMC was able to use this application to substantially improve the throughput of rejection handling, allowing more timely resolution without an increase in staff.