How does service drive the service company?
"How Does Service Drive the Service Company?" presents commentators on Leonard A. Schlesinger and James L. Heskett's September-October article. Commentators include Michael R. Quinlan, Ron Zemke, Jim Snider, Dinah Nemeroff, Steven S. Reinemund, Robert Ayling, Karmjit Singh, James A. P...
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| Veröffentlicht in: | Harvard business review 1991-11, Vol.69 (6), p.146-154 |
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| Format: | Magazinearticle |
| Sprache: | eng |
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| container_end_page | 154 |
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| container_issue | 6 |
| container_start_page | 146 |
| container_title | Harvard business review |
| container_volume | 69 |
| creator | Quinlan, M R Zemke, R Snider, J Nemeroff, D Reinemund, S S Ayling, R Singh, K Perkins, J A Antonini, J E Loeb, W F |
| description | "How Does Service Drive the Service Company?" presents commentators on Leonard A. Schlesinger and James L. Heskett's September-October article. Commentators include Michael R. Quinlan, Ron Zemke, Jim Snider, Dinah Nemeroff, Steven S. Reinemund, Robert Ayling, Karmjit Singh, James A. Perkins, Joseph E. Antonini, and Walter F. Loeb. |
| format | Magazinearticle |
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| fulltext | fulltext |
| identifier | ISSN: 0017-8012 |
| ispartof | Harvard business review, 1991-11, Vol.69 (6), p.146-154 |
| issn | 0017-8012 |
| language | eng |
| recordid | cdi_proquest_miscellaneous_72495680 |
| source | MEDLINE; EBSCOhost Business Source Complete |
| subjects | Advertising as Topic Commerce - standards Consumer Behavior Customer satisfaction Customer services Health administration Humans Improvements Job Satisfaction Manycompanies Market shares Opinions Organizational Culture Quality Control United States |
| title | How does service drive the service company? |
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