How does service drive the service company?

How does service drive the service company?

"How Does Service Drive the Service Company?" presents commentators on Leonard A. Schlesinger and James L. Heskett's September-October article. Commentators include Michael R. Quinlan, Ron Zemke, Jim Snider, Dinah Nemeroff, Steven S. Reinemund, Robert Ayling, Karmjit Singh, James A. P...

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Veröffentlicht in:Harvard business review 1991-11, Vol.69 (6), p.146-154
Hauptverfasser: Quinlan, M R, Zemke, R, Snider, J, Nemeroff, D, Reinemund, S S, Ayling, R, Singh, K, Perkins, J A, Antonini, J E, Loeb, W F
Format: Magazinearticle
Sprache:eng
Schlagworte:
Advertising as Topic
Commerce - standards
Consumer Behavior
Customer satisfaction
Customer services
Health administration
Humans
Improvements
Job Satisfaction
Manycompanies
Market shares
Opinions
Organizational Culture
Quality Control
United States
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Beschreibung
Zusammenfassung:"How Does Service Drive the Service Company?" presents commentators on Leonard A. Schlesinger and James L. Heskett's September-October article. Commentators include Michael R. Quinlan, Ron Zemke, Jim Snider, Dinah Nemeroff, Steven S. Reinemund, Robert Ayling, Karmjit Singh, James A. Perkins, Joseph E. Antonini, and Walter F. Loeb.
ISSN:0017-8012