The users of an online psychological advice service: a sociodemographic analysis

Although online psychological services and research based on them are increasing rapidly, it is not that easy to find investigations that focus on the kind of people that demand them. To know their profile could help to improve the online psychological services that are offered to them. For this purpose, we analysed the sociodemographic characteristics of 1052 participants, all of them having posed a psychological question to our online advice service. The relations between sociodemographics and variables related to the psychological consultation are analysed herein. Features such as age distribution, a high proportion of long-term problems, the large quantity of questions from Latin America, or the under representation of the lowest socioeconomic and educational levels could lead to clinical, social and legal implications that we comment on in this work.