A central role for the health call centre
The authors describe the role of the Western Australian Health Call Centre. The centre uses telephone triage decision support software (Centramax) designed to incorporate customised clinical protocols. Future directions for call centres are explored. (non-author abstract)
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| Veröffentlicht in: | Australian health review 2005-11, Vol.29 (4), p.435-438 |
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| container_end_page | 438 |
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| container_issue | 4 |
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| container_title | Australian health review |
| container_volume | 29 |
| creator | Bentley, Peter J Turner, Valender F Hodgson, Sharon A Drimatis, Rosalia Hart, Jade |
| description | The authors describe the role of the Western Australian Health Call Centre. The centre uses telephone triage decision support software (Centramax) designed to incorporate customised clinical protocols. Future directions for call centres are explored. (non-author abstract) |
| doi_str_mv | 10.1071/AH050435 |
| format | Article |
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| fulltext | fulltext |
| identifier | ISSN: 0156-5788 |
| ispartof | Australian health review, 2005-11, Vol.29 (4), p.435-438 |
| issn | 0156-5788 1449-8944 |
| language | eng |
| recordid | cdi_proquest_miscellaneous_68740211 |
| source | MEDLINE; CSIRO Publishing Journals; EZB-FREE-00999 freely available EZB journals |
| subjects | Administration Call centers Chronic illnesses Cost control Customer services Delivery of Health Care Disease management Emergency medical care Health administration Health care industry Health care policy Health services Hospitals Hotlines (Counseling) Hotlines - organization & administration Humans Information industry Information systems Infrastructure Integration Management Mental health care National Health Programs Patient admissions Primary care Role Roles Sex crimes Telephone Western Australia |
| title | A central role for the health call centre |
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