A central role for the health call centre

The authors describe the role of the Western Australian Health Call Centre. The centre uses telephone triage decision support software (Centramax) designed to incorporate customised clinical protocols. Future directions for call centres are explored. (non-author abstract)

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Bibliographische Detailangaben
Veröffentlicht in:	Australian health review 2005-11, Vol.29 (4), p.435-438
Hauptverfasser:	Bentley, Peter J, Turner, Valender F, Hodgson, Sharon A, Drimatis, Rosalia, Hart, Jade
Format:	Artikel
Sprache:	eng
Schlagworte:	Administration Call centers Chronic illnesses Cost control Customer services Delivery of Health Care Disease management Emergency medical care Health administration Health care industry Health care policy Health services Hospitals Hotlines (Counseling) Hotlines - organization & administration Humans Information industry Information systems Infrastructure Integration Management Mental health care National Health Programs Patient admissions Primary care Role Roles Sex crimes Telephone Western Australia
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Beschreibung
Zusammenfassung:	The authors describe the role of the Western Australian Health Call Centre. The centre uses telephone triage decision support software (Centramax) designed to incorporate customised clinical protocols. Future directions for call centres are explored. (non-author abstract)
ISSN:	0156-5788 1449-8944
DOI:	10.1071/AH050435