Rebuilding the ordinary into the extraordinary

Factors that directly affect health care, such as the increasing probability of a major viral pandemic, and the likelihood that new drugs and technologies will move much of whatis done in health care - diagnostics and therapeutics - upstream, from the hospital to the clinic, to the doctor's office, and even to the school, the workplace, and the home, point in the same direction. What is needed is a strategy that lowers costs and increases quality. It must do this while it secures both customer and workforce loyalty, or it won't work. At the same time, the strategy must make the organization more nimble, more flexible, more prepared for change. Such a strategy has to have three parts: 1. Build the extraordinary. 2. Rebuild the ordinary. 3. Rebuild the culture.