Human Behavior Based Exploratory Model for Successful Implementation of Lean Enterprise in Industry

ABSTRACT Currently available Lean tools such as Lean Assessments, Value Stream Mapping, and Process Flow Charting focus on system requirements and overlook human behavior. A need is felt for a tool that allows one to baseline personnel, determine personnel requirements and align system requirements with personnel requirements. Our exploratory model ‐ The Personnel Behavior Based Lean Model (PBBL), attempts to ingrain the human perspective into Lean design. The model is both a result of our research into the workings of the human element in Lean production, as well as a tool for research. The model can baseline the current state of personnel and develop a strategy for behavioral change to aid Lean implementation efforts. Accumulation of historic data using the model can help to develop a human capability index in the lines of process capability index. The paper describes the development of the model and subsequent validation of the model through a case study. The case study also serves as a stepping‐stone for future work and research suggested at the end of the paper.