Shop Stewards' Satisfaction with Grievance Procedures

A model of shop stewards' satisfaction with grievance procedures, focusing on procedure characteristics and procedure outcomes is estimated for 831 shop stewards. The results indicate that stewards are more satisfied with procedures that permit oral presentation of grievances at the first step and include screening by grievance committees or other union officials. Stewards' satisfaction is negatively related to grievance filing rates and the size of the stewards' work groups, but is positively related to the proportion of grievances resolved at year end and the unions' success rate. The implications for designing more effective grievance procedures are discussed.