Performance Measures in the Employee Assistance Program

This article provides a description of current performance measurements that are often used within the Employee Assistance (EA) Field. There has been difficulty in the EA field in evaluating various aspects of EAP service delivery due to the many variations on how components of the Employee Assistance Program (EAP) are measured. The goal is to create a common set of measures with established benchmarks that would allow for evaluation & comparison of performance across EAP organizations. 1 Figure, 1 Appendix, 6 References. Adapted from the source document. COPIES ARE AVAILABLE FROM: HAWORTH DOCUMENT DELIVERY CENTER, The Haworth Press, Inc., 10 Alice Street, Binghamton, NY 13904-1580