ROLE CONFLICT IN CORRECTIONAL INSTITUTIONS: An Empirical Examination of the Treatment‐Custody Dilemma Among Correctional Staff

The divergent and often incompatible goals of treatment and custody within correctional organizations frequently result in ambiguous role expectations and role conflict among prison personnel. Hypotheses that role conflict is significantly greater among staff in treatment institutions than among staff in custodv institutions. Is significantly greater among treatment staff than among custody staff, and is significantly related to both job satisfaction and punitive attitudes toward inmates are tested with questionnaire data obtained from 336 treatment and custody personnel within 6 adult correctional facilities. Although the bivariate analyses provide support for each of the hypotheses, subsequent analyses indicate that role conflict is more likely to be the product of the organizational goals of the institution than of the treatment or custody staff positions within those institutions. These findings are related to previous analyses of the treatment‐custody dilemma within institutions, and the implications for future research are discussed.