Helping Telephone Counselors Cope with Burnout: A Consciousness-Raising Workshop

Helping Telephone Counselors Cope with Burnout: A Consciousness-Raising Workshop

TELEPHONE COUNSELORS EXPERIENCE SEVERAL SOURCES OF BURNOUT THAT ARE UNIQUE TO THEIR ROLES. THE AUTHORS DISCUSS A WORKSHOP ON BURNOUT DESIGNED ESPECIALLY FOR TELEPHONE COUNSELORS AS PART OF AN ORGANIZATIONAL RETREAT SPONSORED BY THE TELEPHONE COUNSELING AND REFERRAL SERVICE AT THE UNIVERSITY OF TEXAS...

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Veröffentlicht in:The Personnel and Guidance Journal 1982-04, Vol.60 (8), p.508-510
Hauptverfasser: BARÓN JR, AUGUSTINE, COHEN, RICHARD B.
Format: Artikel
Sprache:eng
Schlagworte:
ATTITUDES
COMMUNICATIONS
COUNSELING
CRISIS INTERVENTION, (ALL TYPES)
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Zusammenfassung:TELEPHONE COUNSELORS EXPERIENCE SEVERAL SOURCES OF BURNOUT THAT ARE UNIQUE TO THEIR ROLES. THE AUTHORS DISCUSS A WORKSHOP ON BURNOUT DESIGNED ESPECIALLY FOR TELEPHONE COUNSELORS AS PART OF AN ORGANIZATIONAL RETREAT SPONSORED BY THE TELEPHONE COUNSELING AND REFERRAL SERVICE AT THE UNIVERSITY OF TEXAS, AUSTIN. COMPONENTS OF EXPERIENCE ARE SUFFICIENTLY GENERIC FOR APPLICATION IN OTHER SERVICES.
ISSN:0031-5737
0748-9633
2164-4918
DOI:10.1002/j.2164-4918.1982.tb00707.x