Studying and Measuring Civility: A Framework, Trends and Scale

Four essential questions for the study of civility involve developing a definition of the term, determining its effects, establishing trends, and predicting the consequences of civility. A framework for studying it includes the actors, their gender, situations and settings, occupational role requirements, the cultural imperatives defining civility, and the processes through which it is learned. Objective measures of civility in the United States show its variability and change. Four items in the 1996 General Social Survey (GSS) are combined to form a scale of civility. Correlates of the scale show that civility does not differ by gender, color, or region. It is weakly associated with income but is significantly associated with education, occupation, and health. Age, education, and health provide a predictive model of civility. Anger, an emotional aspect of interpersonal exchange, reveals reactions characteristic of civil behavior: waiting for anger to pass before responding, trying to forget the incident, not thinking of revenge, not walking away from the situation, and not yelling or hitting. Hypotheses are proposed for further study that involves age, marital status, occupation, health, and emotional control.