Workplace harassment: Employees vs. customers

The legal issues involved in the customer employer liability for customer harassment of employees are discussed. Three key factors determine employer liability in these cases: employer knowledge of harassment, the corrective action by employer and the extent of employer's legal responsibility o...

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Veröffentlicht in:Business horizons 1999-03, Vol.42 (2), p.79-84
Hauptverfasser: Bruce McAfee, R., Deadrick, Diana L., Kezman, Scott W.
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container_title Business horizons
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creator Bruce McAfee, R.
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description The legal issues involved in the customer employer liability for customer harassment of employees are discussed. Three key factors determine employer liability in these cases: employer knowledge of harassment, the corrective action by employer and the extent of employer's legal responsibility over the non-employee harasser.
doi_str_mv 10.1016/S0007-6813(99)80012-3
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source PAIS Index; Elsevier ScienceDirect Journals; Business Source Complete
subjects Business enterprises
Decisions
Employees
Employer liability
Employers' liability
Equal employment opportunity commission
Harassment
Harassment (Law)
Interpretation and construction
Laws, regulations and rules
Legal aspects
Legal status, laws, etc
Personnel management
Sexual harassment
United States
title Workplace harassment: Employees vs. customers
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