Workplace harassment: Employees vs. customers

Workplace harassment: Employees vs. customers

The legal issues involved in the customer employer liability for customer harassment of employees are discussed. Three key factors determine employer liability in these cases: employer knowledge of harassment, the corrective action by employer and the extent of employer's legal responsibility o...

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Veröffentlicht in:Business horizons 1999-03, Vol.42 (2), p.79-84
Hauptverfasser: Bruce McAfee, R., Deadrick, Diana L., Kezman, Scott W.
Format: Artikel
Sprache:eng
Schlagworte:
Business enterprises
Decisions
Employees
Employer liability
Employers' liability
Equal employment opportunity commission
Harassment
Harassment (Law)
Interpretation and construction
Laws, regulations and rules
Legal aspects
Legal status, laws, etc
Personnel management
Sexual harassment
United States
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Beschreibung
Zusammenfassung:The legal issues involved in the customer employer liability for customer harassment of employees are discussed. Three key factors determine employer liability in these cases: employer knowledge of harassment, the corrective action by employer and the extent of employer's legal responsibility over the non-employee harasser.
ISSN:0007-6813
1873-6068
DOI:10.1016/S0007-6813(99)80012-3