Cross-cultural Analysis of E-mail Reference

Cross-cultural Analysis of E-mail Reference

Studies that examined virtual reference and its potential for collaboration have by and large represented experiences in western English-speaking countries. This article reports the results of a three-nation (Israel, Japan, and Lebanon) comparative analysis to bridge this research gap. Similarities...

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Veröffentlicht in:The Journal of academic librarianship 2007-03, Vol.33 (2), p.243-253
Hauptverfasser: Shachaf, Pnina, Meho, Lokman I., Hara, Noriko
Format: Artikel
Sprache:eng
Schlagworte:
Academic libraries
Collaboration
Comparative Analysis
Cross Cultural Studies
Electronic Mail
Electronic mail systems
Email
Exact sciences and technology
Foreign Countries
Information and communication sciences
Information science. Documentation
Information service management
International Cooperation
Israel
Japan
Lebanon
Libraries
Library and documentation centre management
Library resources
Online reference work
Reference Services
Sciences and techniques of general use
User service management
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Beschreibung
Zusammenfassung:Studies that examined virtual reference and its potential for collaboration have by and large represented experiences in western English-speaking countries. This article reports the results of a three-nation (Israel, Japan, and Lebanon) comparative analysis to bridge this research gap. Similarities and differences between these countries highlight elements that international collaborative initiatives should consider when implementing global virtual reference services.
ISSN:0099-1333
1879-1999
DOI:10.1016/j.acalib.2006.08.010