Cost, Statistics, Measures, and Standards for Digital Reference Services: A Preliminary View

Cost, Statistics, Measures, and Standards for Digital Reference Services: A Preliminary View

Reports on work from two studies in progress related to assessing digital library reference services and developing standards that support such services. Suggests that two types of standards-utilization and technical-should be considered together in the costing, statistics, and measures for digital...

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Veröffentlicht in:Library trends 2003-01, Vol.51 (3), p.401-413
Hauptverfasser: Lankes, R. David, Gross, Melissa, McClure, Charles R
Format: Artikel
Sprache:eng
Schlagworte:
Activity based costing
Consortia
Cost Effectiveness
Costing
Costs
Data Analysis
Data collection
Digital libraries
Digital Technology
Economic Factors
Electronic Libraries
Evaluation Methods
Finance
Information Needs
Information Services
Internet
Librarians
Library Expenditures
Library management
Library Personnel
Library Services
Library Statistics
Measurement Techniques
Online information services
Online reference work
Performance measures
Reference Services
Resource Allocation
Software
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Zusammenfassung:Reports on work from two studies in progress related to assessing digital library reference services and developing standards that support such services. Suggests that two types of standards-utilization and technical-should be considered together in the costing, statistics, and measures for digital reference services. (Author/AEF)
ISSN:0024-2594
1559-0682