A New Classification for Reference Statistics

A New Classification for Reference Statistics

Two major changes in an academic health sciences library led to the reexamination of the method of keeping client transaction statistics and to the development of a new classification system for them. One was a library-wide project to review how all statistics were kept within the library and the ot...

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Veröffentlicht in:Reference and user services quarterly 2001-09, Vol.41 (1), p.51-55
1. Verfasser: Warner, Debra G.
Format: Artikel
Sprache:eng
Schlagworte:
Academic libraries
Classification
Classification systems
Data collection
Definitions
Desks
Evaluation
Health Sciences
Librarians
Libraries
Library Administration
Library Instruction
Library operations
Library Personnel
Library Services
Literature Reviews
Medical Libraries
Methods
Paraprofessional Personnel
Records management
Reference librarians
Reference services
Reference services (Libraries)
Reference work
Staffing
Statistics
Surveys
Surveys (Studies)
Teaching Methods
Triage
University and college libraries
Use statistics
User services
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Beschreibung
Zusammenfassung:Two major changes in an academic health sciences library led to the reexamination of the method of keeping client transaction statistics and to the development of a new classification system for them. One was a library-wide project to review how all statistics were kept within the library and the other was the adoption of a single point of service concept at the main service desk. The need for triage and training at the new single service desk was the main impetus for the new classification system.
ISSN:1094-9054
2163-5242