The Necessity of Real-Time: Fact and Fiction in Digital Reference Systems

Current discussions and trends in digital reference have emphasized the use of real-time digital reference services. Recent articles have questioned both the utility and use of asynchronous services such as e-mail. This article uses data from the AskERIC digital reference service to demonstrate that...

Ausführliche Beschreibung

Gespeichert in:

Bibliographische Detailangaben
Veröffentlicht in:	Reference and user services quarterly 2002-06, Vol.41 (4), p.350-355
Hauptverfasser:	Lankes, R. David, Shostack, Pauline
Format:	Artikel
Sprache:	eng
Schlagworte:	AskERIC Asynchronous Clearinghouses Digital libraries Digital Technology Educational administration Educational research Educational Researchers Educational Resources Electronic Libraries Electronic Mail Electronic reference services Email Exact sciences and technology Fiction Information and communication sciences Information relevance Information science. Documentation Library administration Library and information science. General aspects Library Services Methods Online reference work Online Systems Product introduction Real time Reference Services Reference services (Libraries) Reference systems Sciences and techniques of general use Tables (Data) Technology application Time Use and user studies. Information needs
Online-Zugang:	Volltext
Tags:	Tag hinzufügen Keine Tags, Fügen Sie den ersten Tag hinzu!

Beschreibung
Zusammenfassung:	Current discussions and trends in digital reference have emphasized the use of real-time digital reference services. Recent articles have questioned both the utility and use of asynchronous services such as e-mail. This article uses data from the AskERIC digital reference service to demonstrate that asynchronous services are not only useful and used, but may have greater utility than real-time systems.
ISSN:	1094-9054 2163-5242