Reference Evaluation: A Three-Step Approach--Surveys, Unobtrusive Observations, and Focus Groups

Presents an evaluation of reference services at the University of Arizona Libraries that used a combination of surveys, focus groups, and unobtrusive observation worksheets with a small sample of students. It was found that, overall, students were very pleased with the reference desk. Needs for impr...

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Veröffentlicht in:	College & research libraries 2000-11, Vol.61 (6), p.546-553
1. Verfasser:	Norlin, Elaina
Format:	Artikel
Sprache:	eng
Schlagworte:	Academic Libraries Educational evaluation Evaluation Methods Exact sciences and technology Focus Groups Higher Education Information and communication sciences Information science. Documentation Information service management Librarians Library and documentation centre management Library and information science. General aspects Library Research Library Services Literature Reviews Naturalistic Observation Polls & surveys Reference Services Reference work Sciences and techniques of general use Student Attitudes Student Surveys University of Arizona Use and user studies. Information needs User Satisfaction (Information) User service management
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Beschreibung
Zusammenfassung:	Presents an evaluation of reference services at the University of Arizona Libraries that used a combination of surveys, focus groups, and unobtrusive observation worksheets with a small sample of students. It was found that, overall, students were very pleased with the reference desk. Needs for improvement and plans for action are summarized. (Contains 5 references.) (MES)
ISSN:	0010-0870 2150-6701
DOI:	10.5860/crl.61.6.546