Competing with CRS-generated information in the airline industry

For over 20 years, computer reservation systems (CRSs) have been cited as a source of competitive advantage for the airlines that developed them. This paper reviews the developments that have given rise to such advantage, emphasising the use of CRS-generated information as a competitive tool within...

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Veröffentlicht in:	The journal of strategic information systems 2001-03, Vol.10 (1), p.59-76
Hauptverfasser:	Pemberton, J.D., Stonehouse, G.H., Barber, C.E.
Format:	Artikel
Sprache:	eng
Schlagworte:	Air transport Competitive advantage Competitor intelligence Computer applications Computer reservation systems Exact sciences and technology Information Information and communication sciences Information retrieval systems. Information and document management system Information science. Documentation Reservation systems Sciences and techniques of general use Specialized information systems
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Beschreibung
Zusammenfassung:	For over 20 years, computer reservation systems (CRSs) have been cited as a source of competitive advantage for the airlines that developed them. This paper reviews the developments that have given rise to such advantage, emphasising the use of CRS-generated information as a competitive tool within the airline industry. New evidence is presented suggesting that the control, dissemination and manipulation of CRS data by owning airlines continued to allow them to capitalise on their investment at the expense of competitors during the 1990s.
ISSN:	0963-8687 1873-1198
DOI:	10.1016/S0963-8687(01)00042-7