Applying an Information Problem-Solving Model to Academic Reference Work: Findings and Implications

Examines the usefulness of the Eisenberg-Berkowitz Information Problem-Solving model as a categorization for academic reference encounters. Major trends in the data include a high proportion of questions about location and access of sources, lack of synthesis or production activities, and consistent...

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Veröffentlicht in:	College & research libraries 2001-07, Vol.62 (4), p.334-347
Hauptverfasser:	Cottrell, Janet R, Eisenberg, Michael B
Format:	Artikel
Sprache:	eng
Schlagworte:	Academic Libraries Big 6 Colleges & universities Community Resources Data Analysis Educational Experience Elementary Secondary Education Exact sciences and technology Graduate Students Higher Education Information and communication sciences Information Literacy Information Needs Information processing and retrieval Information Retrieval Information retrieval. Man machine relationship Information science. Documentation Information Seeking Information seeking behaviour Information Services Information Strategies Librarians Libraries Library Personnel Library Research Library Services Problem Solving Reference Services Reference work Referral Research process. Evaluation Researchers Sciences and techniques of general use Search Strategies Selective Dissemination of Information Undergraduate Students User Needs (Information)
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Beschreibung
Zusammenfassung:	Examines the usefulness of the Eisenberg-Berkowitz Information Problem-Solving model as a categorization for academic reference encounters. Major trends in the data include a high proportion of questions about location and access of sources, lack of synthesis or production activities, and consistent presence of system problems that impede the information-seeking process. (AEF)
ISSN:	0010-0870 2150-6701
DOI:	10.5860/crl.62.4.334