Explaining User Satisfaction with Academic Libraries: Strategic Implications

Proposes and tests a five-factor model (demeanor, competence, resources, responsiveness, tangibles) to explain user satisfaction with academic libraries. Students using the services of three academic libraries in Erie, Pennsylvania were surveyed over a period of three semesters. Five tables show res...

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Veröffentlicht in:	College & research libraries 1998-03, Vol.59 (2), p.156-167
Hauptverfasser:	Andaleeb, Syed Saad, Simmonds, Patience L
Format:	Artikel
Sprache:	eng
Schlagworte:	Academic Libraries Colleges & universities Customer relations Educational Environment Erie, Pennsylvania Evaluation Criteria Evaluation Methods Exact sciences and technology Higher Education Information and communication sciences Information science. Documentation Information Services Information Sources Libraries Library and information science. General aspects Library Services School Holding Power Sciences and techniques of general use Student Needs Student Surveys Students Use and user studies. Information needs User Needs (Information) User satisfaction User Satisfaction (Information) User surveys
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Beschreibung
Zusammenfassung:	Proposes and tests a five-factor model (demeanor, competence, resources, responsiveness, tangibles) to explain user satisfaction with academic libraries. Students using the services of three academic libraries in Erie, Pennsylvania were surveyed over a period of three semesters. Five tables show results. (AEF)
ISSN:	0010-0870 2150-6701
DOI:	10.5860/crl.59.2.156