The role of vendor companies in IS/IT outsourcing
The academic literature on IS/IT outsourcing and insourcing mainly considers the client perspective, making diagnosis and giving prescription for client management and less is known about IS/IT vendor company perspectives. The research reported here concentrates on vendor supplied IS/IT services con...
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Veröffentlicht in: | International journal of information management 1997-06, Vol.17 (3), p.199-210 |
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container_title | International journal of information management |
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description | The academic literature on IS/IT outsourcing and insourcing mainly considers the client perspective, making diagnosis and giving prescription for client management and less is known about IS/IT vendor company perspectives. The research reported here concentrates on vendor supplied IS/IT services contracted by corporate client companies in the UK. It is argued that to better understand change in the IS/IT function, client and vendor strategy should be conceptualized as a professional service firm relationship. Four possible strategies are identified from interviewees' accounts and interpreted using an adaptation of Baker and Faulkner's (strategies for managing suppliers of professional services.
California Management Review, 1991, 33(4), 33–45.) archetypes: reciprocal, client dominant, vendor dominant and preferred vendor. It is concluded that the vendor company contribution to IS/IT organizational structure and competence will be facilitated by reciprocal and preferred vendor strategy. |
doi_str_mv | 10.1016/S0268-4012(96)00061-8 |
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California Management Review, 1991, 33(4), 33–45.) archetypes: reciprocal, client dominant, vendor dominant and preferred vendor. It is concluded that the vendor company contribution to IS/IT organizational structure and competence will be facilitated by reciprocal and preferred vendor strategy.</description><subject>Business management</subject><subject>Computer applications</subject><subject>Contracting out</subject><subject>Customer relations</subject><subject>Exact sciences and technology</subject><subject>Information and communication sciences</subject><subject>Information economics. Information policy</subject><subject>Information management</subject><subject>Information science. Documentation</subject><subject>Information technology</subject><subject>Library and information science. 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Information policy</topic><topic>Information management</topic><topic>Information science. Documentation</topic><topic>Information technology</topic><topic>Library and information science. 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subjects | Business management Computer applications Contracting out Customer relations Exact sciences and technology Information and communication sciences Information economics. Information policy Information management Information science. Documentation Information technology Library and information science. General aspects Outsourcing Sciences and techniques of general use Studies Vendors |
title | The role of vendor companies in IS/IT outsourcing |
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