Expanding the Help Desk Through the World Wide Web

Expanding the Help Desk Through the World Wide Web

In response to expanding responsibilities and shrinking budgets and staffs, many organizations are leveraging their existing Internet connections to provide technical support over the World Wide Web. These organizations have found Web-based support an efficient and cost-effective method of extending...

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Veröffentlicht in:Information systems management 1996, Vol.13 (3), p.37-44
1. Verfasser: Muller, Nathan J.
Format: Artikel
Sprache:eng
Schlagworte:
Help desks
World Wide Web
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Beschreibung
Zusammenfassung:In response to expanding responsibilities and shrinking budgets and staffs, many organizations are leveraging their existing Internet connections to provide technical support over the World Wide Web. These organizations have found Web-based support an efficient and cost-effective method of extending their services worldwide while freeing up help desk staff for more pressing problems.
ISSN:1058-0530
1934-8703
DOI:10.1080/10580539608907000