TOTAL QUALITY MANAGEMENT: A GDSS APPROACH

Teams are a major factor in total quality management (TQM), so any technology that improves team performance facilitates the TQM process. This article describes how group decision support systems (GDSSs) can be used to increase team productivity and effectiveness within the TQM framework.

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Bibliographische Detailangaben
Veröffentlicht in:	Information systems management 1996, Vol.13 (1), p.73-75
Hauptverfasser:	Aiken, Milam, Hasan, Bassam, Vanjani, Mahesh
Format:	Artikel
Sprache:	eng
Schlagworte:	Advantages Applications Automation Business management Computer applications Decision support systems Exact sciences and technology Groupware Information and communication sciences Information science. Documentation Information service management Information system management Meetings Quality management Sciences and techniques of general use Total quality Total quality management
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Beschreibung
Zusammenfassung:	Teams are a major factor in total quality management (TQM), so any technology that improves team performance facilitates the TQM process. This article describes how group decision support systems (GDSSs) can be used to increase team productivity and effectiveness within the TQM framework.
ISSN:	1058-0530 1934-8703
DOI:	10.1080/10580539608906977