Evaluating Reference Service in a Large Academic Library

Evaluating Reference Service in a Large Academic Library

Describes an unobtrusive study of the ability of professional librarians to deal with factual questions that was conducted at Illinois State University. Evaluation of the accuracy of responses is discussed, the responsiveness and helpfulness of librarians is examined, attitude scores are described,...

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Veröffentlicht in:College & research libraries 1991-09, Vol.52 (5), p.454-465
1. Verfasser: Elzy, Cheryl
Format: Artikel
Sprache:eng
Schlagworte:
Accuracy
College Libraries
Evaluation
Evaluation Methods
Higher Education
Illinois State University
Librarian Attitudes
Librarian Evaluation
Librarians
Library Services
Reference Services
Reference work
Research Methodology
Services
Tables (Data)
Unobtrusive Measures
User services
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Beschreibung
Zusammenfassung:Describes an unobtrusive study of the ability of professional librarians to deal with factual questions that was conducted at Illinois State University. Evaluation of the accuracy of responses is discussed, the responsiveness and helpfulness of librarians is examined, attitude scores are described, and implications for improving reference service are discussed. (eight references) (LRW)
ISSN:0010-0870
2150-6701
DOI:10.5860/crl_52_05_454