Problems with OPAC: A Case Study of an Academic Research Library

This study of the online public access catalog in a single institutional setting focuses on the nature of problems considered important enough by users to cause them to seek librarians' assistance. Characteristics of these users, types of searches they conduct, and the effects of their experien...

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Veröffentlicht in:	RQ 1988-12, Vol.28 (2), p.169-178
Hauptverfasser:	Blazek, Ron, Bilal, Dania
Format:	Artikel
Sprache:	eng
Schlagworte:	Academic libraries Card catalogs Case studies Cataloguing Computerized catalogues Florida State University Libraries Form of catalogue Graduate students Information storage and retrieval Information storage and retrieval systems Information work Libraries Locks NOTIS (Northwestern Online Totally Integrated System) Online catalogues OPACs Reference librarians Staff User interaction State universities Strozier Library Florida State University Subject access Technical services Technology application Universities University and college libraries University libraries
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Beschreibung
Zusammenfassung:	This study of the online public access catalog in a single institutional setting focuses on the nature of problems considered important enough by users to cause them to seek librarians' assistance. Characteristics of these users, types of searches they conduct, and the effects of their experience with the system are analyzed. The study serves as a model for other libraries interested in identifying user problems; it also provides suggestions for libraries considering the implementation of OPAC.
ISSN:	0033-7072