Known-Item Search Failure in an OPAC

Known-Item Search Failure in an OPAC

This study attempts to identify specific reasons for the failure of library patrons to locate known items in an online catalog. Interlibrary loan request forms submitted by library patrons for items already owned by the University Libraries were analyzed to identify specific reasons for search failu...

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Veröffentlicht in:RQ 1991-12, Vol.31 (2), p.228-236
Hauptverfasser: Dwyer, Catherine M., Gossen, Eleanor A., Martin, Lynne M.
Format: Artikel
Sprache:eng
Schlagworte:
Academic libraries
Bibliographic records
Card catalogs
Cataloging
Cataloguing
College Libraries
Computer Users
Computerized cataloguing
Database searching
Failures
Higher Education
Information storage and retrieval
Information storage and retrieval systems
Information work
Interlibrary Loans
Internet/Web search services
Libraries
Library Catalogs
Library Instruction
Library Personnel
Literature Reviews
New York State University at Albany Libraries
Online Catalogs
Online cataloguing
Online Search Skills
Online searching
OPACs
Search Strategies
Staff Utilization
State University of New York Albany
State University of New York at Albany Libraries
Tables (Data)
Technical services
University libraries
User satisfaction
Users (Information)
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Beschreibung
Zusammenfassung:This study attempts to identify specific reasons for the failure of library patrons to locate known items in an online catalog. Interlibrary loan request forms submitted by library patrons for items already owned by the University Libraries were analyzed to identify specific reasons for search failure. Suggestions are made for ways to correct search failure, and the reasons why a certain percentage of search-failure errors cannot be avoided are discussed. The study, while specific to the University Libraries at the University at Albany, State University of New York, suggests a broader application to known-item search behavior in online public access catalogs in general.
ISSN:0033-7072