Trust in Management and Performance: Who Minds the Shop while the Employees Watch the Boss?

Trust in Management and Performance: Who Minds the Shop while the Employees Watch the Boss?

This study investigated the relationships of the in-role performance and organizational citizenship behavior (OCB) of the employees in an organization with their trust in their plant managers and top management team. The study indicated that trust in these two managerial referents related to employe...

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Veröffentlicht in:Academy of Management journal 2005-10, Vol.48 (5), p.874-888
Hauptverfasser: Mayer, Roger C., Gavin, Mark B.
Format: Artikel
Sprache:eng
Schlagworte:
Benevolence
Business management
Business structures
Data analysis
Employee supervision
Employees
Job performance
Management science
Manufacturing
Organizational structure
Parametric models
Referents
Response rates
Sample size
Social relations
Sociology of work
Trust
U.S.A
Working conditions
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Beschreibung
Zusammenfassung:This study investigated the relationships of the in-role performance and organizational citizenship behavior (OCB) of the employees in an organization with their trust in their plant managers and top management team. The study indicated that trust in these two managerial referents related to employees' ability to focus attention on value-producing activities and that this focus related to OCB.
ISSN:0001-4273
1948-0989
DOI:10.5465/amj.2005.18803928