The Role Of Causal Attribution Dimensions In Trust Repair

The Role Of Causal Attribution Dimensions In Trust Repair

This paper examines the repair of one party's trust in another via repairing trustworthiness (Mayer, Davis, & Schoorman, 1995). Based on Weiner's (1986) causal attribution theory, we posit how causal attributions (i.e., locus of causality, controllability, and stability) for the cause...

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Veröffentlicht in:The Academy of Management review 2009-01, Vol.34 (1), p.85-104
Hauptverfasser: Tomlinson, Edward C., Mryer, Roger C.
Format: Artikel
Sprache:eng
Schlagworte:
Business networks
Business organization
Business partnership
Business studies
Organization theory
Organizational behavior
Professional relationships
Studies
Trust
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Zusammenfassung:This paper examines the repair of one party's trust in another via repairing trustworthiness (Mayer, Davis, & Schoorman, 1995). Based on Weiner's (1986) causal attribution theory, we posit how causal attributions (i.e., locus of causality, controllability, and stability) for the cause of a negative outcome in a trusting relationship explain when trustworthiness is in need of repair, and how trustworthiness may be repaired by the trustee's efforts. We also discuss the role of specific emotional reactions of the trustor in this process. [PUBLICATION ABSTRACT]
ISSN:0363-7425
1930-3807
DOI:10.5465/AMR.2009.35713291