Accreditation of on-line dispute resolution practitioners

The incorporation of ODR into the practice of dispute resolution creates the need to address issues of accreditation such as the qualifications of practitioners and standards of practice for resolving disputes on‐line. This article outlines models for accrediting practitioners, including case studies of accreditation systems introduced by ODR providers, and the impact such models may have on the emerging field of ODR. The article is based on research conducted for the Department of Justice Victoria (Conley Tyler, Bornstein, and Bretherton, 2004).