Innovation in Banking: The In-Home Computerised Banking Example

Banks have turned to technology in search of a competitive edge in a dynamic and sometimes hostile environment. Unfortunately, technical feasibility rather than market need has motivated them, giving no lasting advantage. An apparently profitable in-home banking system, using Prestel, is here explor...

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Veröffentlicht in:International journal of bank marketing 1987-01, Vol.5 (1), p.39-54
1. Verfasser: Dover, Philip A
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container_title International journal of bank marketing
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creator Dover, Philip A
description Banks have turned to technology in search of a competitive edge in a dynamic and sometimes hostile environment. Unfortunately, technical feasibility rather than market need has motivated them, giving no lasting advantage. An apparently profitable in-home banking system, using Prestel, is here explored, offering customers of the Nottingham Building Society a full range of facilities. The factors making this a good opportunity for innovation are examined, together with problems that may be encountered. This introduction of the Homelink programme is seen as only the first stage in an entry into a home banking market which will depend on strategy implementation market evolution, competitive response and technological change.
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ispartof International journal of bank marketing, 1987-01, Vol.5 (1), p.39-54
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source Emerald Journals
subjects Banking
Banking industry
Computer based
Financial services
Houses
Innovations
Technological change
title Innovation in Banking: The In-Home Computerised Banking Example
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