Process improvement in facilities management the SPICE approach

Considers the application of structured process improvement for construction environments SPICE as a process improvement technique and its extension into the context of facilities management FM. SPICE is a research project that developed a stepwise process improvement framework for the construction environment, utilising experience from the software industry, and in particular the capability maturity model CMM, which has resulted in significant productivity improvements. Introduces the SPICE concept, a conceptual framework assessing the construction process capability. Commences by reviewing processes and their FM applicability and work on process improvement assessment in construction environments using the SPICE framework. Then discusses generalised principles of SPICE for process assessment. Considers its application and extension into the context of FM. Examines the specific example of FM process improvement and finally its implications. Furthermore, examines the relevance and accuracy of the framework, as well as its value to the FM organisation.