The missing link which was already there: Building operators and energy management in non‐residential buildings

This paper analyses the daily activities of building operators and how they mediate between end-users and technological systems in order to make "their" buildings energy efficient. The empirical data consists of four selected cases of non-residential buildings of different sizes. The paper argues that building operators have the possibility of improving energy efficiency with or without extensive user involvement and with or without advanced technological systems. Starting from the practitioners' point of view a new perspective on the link between facilities management and energy efficiency emerges, which calls into question approaches which focus on either the behavioral or the technical side of a building's energy consumption. [PUBLICATION ABSTRACT]