Enterprise resource planning survey of Korean manufacturing firms

Purpose - To report a recently completed study on enterprise resource planning (ERP) implementation in Korean manufacturing firms.Design methodology approach - An online survey was conducted (with e-mail invitation and telephone call reminder) to collect data from 306 Korean manufacturing firms.Findings - This study presents the issues related to ERP implementation in Korean manufacturing firms, including pre-implementation activities, implementation experiences, ERP system configuration, benefits, and future direction. Additionally, the results are compared to those results from previous studies on US and Swedish manufacturing firms.Research limitations implications - The study focused on one industry in one Asian country which perhaps limits the application of its generalized results to other industries or other Asian countries.Practical implications - The results of this study present and discuss both similarities and differences in ERP implementation issues among Korean, US, and Swedish manufacturing firms.Originality value - This research is the first empirical study on the issues related to ERP implementation in manufacturing firms in the Asia Pacific region. It is also the first study providing comparison results regarding ERP implementation in manufacturing firms in Asian, North American, and European countries.