Quantification of Automatic Speech Recognition System Performance on d/Deaf and Hard of Hearing Speech

Objective To evaluate the performance of commercial automatic speech recognition (ASR) systems on d/Deaf and hard‐of‐hearing (d/Dhh) speech. Methods A corpus containing 850 audio files of d/Dhh and normal hearing (NH) speech from the University of Memphis Speech Perception Assessment Laboratory was tested on four speech‐to‐text application program interfaces (APIs): Amazon Web Services, Microsoft Azure, Google Chirp, and OpenAI Whisper. We quantified the Word Error Rate (WER) of API transcriptions for 24 d/Dhh and nine NH participants and performed subgroup analysis by speech intelligibility classification (SIC), hearing loss (HL) onset, and primary communication mode. Results Mean WER averaged across APIs was 10 times higher for the d/Dhh group (52.6%) than the NH group (5.0%). APIs performed significantly worse for “low” and “medium” SIC (85.9% and 46.6% WER, respectively) as compared to “high” SIC group (9.5% WER, comparable to NH group). APIs performed significantly worse for speakers with prelingual HL relative to postlingual HL (80.5% and 37.1% WER, respectively). APIs performed significantly worse for speakers primarily communicating with sign language (70.2% WER) relative to speakers with both oral and sign language communication (51.5%) or oral communication only (19.7%). Conclusion Commercial ASR systems underperform for d/Dhh individuals, especially those with “low” and “medium” SIC, prelingual onset of HL, and sign language as primary communication mode. This contrasts with Big Tech companies' promises of accessibility, indicating the need for ASR systems ethically trained on heterogeneous d/Dhh speech data. Level of Evidence 3 Laryngoscope, 135:191–197, 2025 Commercial automatic speech recognition (ASR) systems underperform for d/Deaf and hard‐of‐hearing (d/Dhh) individuals, especially those with “low” and “medium” speech intelligibility classification, prelingual onset of hearing loss, and sign language as primary communication mode. There is a need for ASR systems ethically trained on heterogeneous d/Dhh speech data.