Stigmatisation in clinical consultations for persistent physical symptoms/functional disorders: A best fit framework synthesis

Stigma is a social attribute that links a person to an undesirable characteristic and leads to actions that increase the social distance from that person. This includes different or discriminatory treatment. Stigma is common in healthcare, particularly in people with persistent physical symptoms (PPS) and functional disorders (FD). The aim of this study is to create a new actionable framework to aid understanding of stigmatisation in consultations about PPS/FD and to improve the consultation experiences. This framework development used the Best Fit Framework approach to data collected for a scoping review of stigma in functional disorders. The stages included selection of an initial framework from existing conceptual models, mapping quote data from published papers to the framework and an iterative process of revision and re-mapping. The final framework was tested by re-mapping all the quote data to the framework following classification rules. 253 quotes were obtained from the results sections of qualitative studies from a previous scoping review. The framework comprises of prejudice, stereotypes and actions to increase social distance. Stereotype refers to the focus of stigma: this may be the condition, the patient, or their behaviour. Actions that increase social distance include: othering; denial; non-explanation; minimising, norm-breaking; and psychologising. By breaking down stigma into recognisable components, the framework provides a way to understand the difficulties that patients and clinicians face during consultations and a way to develop intervention materials. This new framework for stigma in clinical consultations for PPS/FDs provides a useful tool for the study of stigma in clinical consultations. •In consultations for PPS/FDs, stigmatisation can occur in various ways in the communication process.•Current models do not accurately reflect the patients’ experiences of stigmatisation in their consultations for PPS/FDs.•New way to understand and categorise common forms of stigma that patients come to contact in consultations for PPS/FDs.