Sense of failure in end of life care: Perspectives from physicians and nurses

Limited knowledge exists regarding sensed failure resulting provision of end-of-life (EOL) care. Among medical health professionals (MHP), a sense of failure is associated with impaired patientcare and reduced worker wellbeing, including higher rates of burnout and secondary traumatic stress. As part of a larger mixed-methods study on the effects of EOL-care provision on MHP in general hospitals, semi-structured in-depth interviews were conducted with 22 physicians and nurses at three tertiary Israeli hospitals, representing a wide range of medical specialties, training, experience, and cultural backgrounds. Qualitative thematic analysis of the interviews led to the identification of the theme ‘sense of failure’ with the sub-themes ‘sources’ and ‘lived meanings’ of the sensed failure. Apart from the source ‘losing a patient’ all other identified sources were recognized as work-related risk factors, including ‘unsupportive environments’ and ‘shortcomings of the medical practice.’ Two of the lived meaning ‘sense of personal responsibility’ and ‘moral injury’ were also recognized as work-related risk factors. Surprisingly, albeit the adverse context of EOL-care, the two remaining lived meanings ‘learning from failure’ and ‘sense of purpose’ were recognized as protective resilience factors. Changes in workplace norms by focusing on leadership and mentoring programs and implementation of evidence based interventions aimed at reducing the sense of failure and enhancing feelings of purpose are recommended. Finally, the findings described in the study would benefit from continued studies on larger scales. •Sensing failure resulting End-of-Life care provision can serve as a risk factor at work.•Among most study participants patient death did not lead to a sense of failure.•Sense of failure is associated with impaired patient care and reduced worker wellbeing.•Sensing failure can also elicit resilience responses among health workers.•Learning from failure and sensing purpose can act as protective factors.